Robotic Process Automation (RPA)

RPA = Automation

RPA would be probably the most efficient & effective way a company can move quickly in the Digital Transformation journey.

Automation by default is key for success of Digital Transformation journey of a company.

Idea behind Automation is about actively moving towards a world in which people will be freed from repetitive and low complexity tasks, instead having more time to dedicate to work that brings value. Basically the Robot can be focused on important but very tedious and repetitive tasks and making no errors. Which would obviously result in human getting almost entire time for value added activities which could be customer meetings, understanding business requirements in an ever changing world, face to face interactions with people and so on.

RPA is non-invasive and easy to scale. RPA offers a light weight integration into processes and IT assets. Using RPA solution, companies can easily adapt to changing business requirements by scaling the solution up or down, depending on the requirements.

What should be the approach for RPA?

-        Look to automate the routine repetitive tasks
-        Look at the every task and ask questions like : would automating the task save time, result in accuracy, reduce errors, improve productivity

The 2 types of Robots in a RPA world are: Attended Robots and Unattended Robots

Attended Robots: for carrying out automated tasks which require human interventions at various points – for example the Robot can start manually or automatically. Idea is that, Robot will do automated tasks and human will do the non-automated tasks.

Unattended Robots: for carrying out repetitive / rule based tasks which do not require any manual intervention

Automation by default approach is the key success factor : first step in this direction would be to identify what can be automated and what cannot be. 

Which then brings us the challenge of what can be automated? The four categories to look would be:

1. Cannot be automated : where most of the process tasks are performed by humans and every time the process is executed the tasks / activities can be different
2. Scope for automating some tasks : where some of the process tasks are performed by humans and every time the process is executed the some of the tasks / activities are the repetitive
3. Already have some level of automation : where some of the repetitive tasks / activities have already been automated
4. Fully Automated : a fully automated world or where every tasks can be automated

RPA implementation obviously has to be done in stages:

1.  Planning – define the processes, prioritisation, and detailed plan the implementation
2. Solution Design – document the solution design, document each process, review the solution, create test scenarios, prepare the infra and environments
3. Build – code for automating the processes, unit test the code
4.  Test - integration testing of the workflows, user acceptance testing of the workflows, and finally get the process signed off
5. Cutover to production – live transition, the process is deployed into production, monitor the process, and measure the performance
6. Hyper care, ongoing support, and continuous improvement – provide production support, track the business benefits delivered

RPA can be implemented across any domain, example Supply Chain, Logistics, Manufacturing, HR, Finance and Accounting